If your order is shipped directly from one of our vendors, please contact our us Mon-Sun 9AM - 8PM EST at 877-651-0700 for tracking information. Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with customer service Mon-Sat 9AM - 8PM EST at 877-651-0700 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
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Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying exceptional-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at 877-651-0700 for a return authorization within 30 days of receipt. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.
Step 1
Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.
Do you charge restocking fees? In order to receive a RA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer service department Mon-Sat 9AM - 8PM EST at 877-651-0700 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer service member will help you file a claim with UPS if needed.
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Shipping
When will my order ship?
Each order is processed within 5 business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.
To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to Canada? Unfortunately at this time we do not deliver outside the continental US.
Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories or Canada.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight and destination of the items.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.
If your package weighs under 16 oz, we use UPS Mail Innovations. This service offers economy shipping rates but please allow 4 to 7 business days for delivery.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added.
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FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online.
Do you have an affiliate marketing program?
No, we do not offer an affiliate program.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address: rosalie@myposhweddingshop.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor inquiries. Please email us at rosalie@myposhweddingshop.com
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
Contact Us
If you have any questions and would like to speak with a customer service representative, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 877-651-0700. We're here Monday through Saturday 9AM to 8PM EST to serve you.
E-mail:Email us at customersupport@myposhweddingshop.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.
Mail:
My Posh Wedding Shop
